A letter to the customer

A letter to the customer

Dear my friend,

My Name is Allen, And I am one of the founders of Quanzhou Huice diamond tools. Thank you for your attention to our company.

Although I have been in the industry for many years, I still feel like a primary school student with too much knowledge to learn, my team and I have always focused on the R&D and production of Diamond Segments on metal(bond) matrix, focusing on the R&D and production of diamond tools in the field of processing natural stone and artificial stone. We continue to work hard, continue to learn, and continue to focus. The purpose is to make us more professional and provide customers with more cost-effective products and services.

After working in the diamond tool industry for so many years, I have been focusing on cost, quality control, quality, feedback, and technology every day, and I have met many friends and customers at home and abroad who are engaged in related fields. Many customers have maintained long-term friendly relationships and become close friends after cooperating with us. After purchasing our Diamond Segment OEM service, some customers quickly occupied the market and expanded their own companies; some customers later started to switch to other industries with higher profits because of the growth of their cooperative companies with us; and some customers are comparing After buying products from many companies, they purchased our products again. I am very happy to be able to provide products and services to customers, and I am grateful to every customer. I sincerely wish everyone good health and success in their careers.

About ex-factory price

The biggest concern of every customer is price. As a manufacturer, the cost of our products includes, but is not limited to, powder cost, diamond cost, labor cost, electricity cost, management cost, mechanical loss, mold cost, etc. Some of these costs are controllable by ourselves, some are subject to market trends, and some can be reduced through technological improvements. Among them, the cost of raw materials can be lowered than that of peers through bulk purchasing and prediction of market trends. Electricity bills can be reduced by turning on the press during the trough stage of electricity prices. Automation equipment can be introduced to reduce labor costs, etc. As a factory, as a manufacturer providing OEM services, we are always thinking about how to reduce production costs. After so many years of development in the Diamond Segments manufacturing industry, we have calculated the cost of each link accurately to cents or a few tenths of a cent, and used scientific concepts to accurately control the cost of each link. Therefore, it is difficult for us to give customers a quote that is much lower than the market price. But we can provide customers with products and quotations that can stably create benefits. Only by bringing benefits to our customers can we survive.

About Quality

Whether they are buyers who have purchased from China many times or those who are contacting Chinese suppliers for the first time, one issue they are very concerned about is quality. Because Diamond Segments are lossy products, the quality of Diamond Segment is not only cutting efficiency and service life, but also quality stability. As someone who has been engaged in the production of Diamond Segments for more than 20 years, the cutting efficiency and service life of Diamond Segments are not difficult for most current diamond tools manufacturers, because technology has advanced and information dissemination is very fast. The most difficult thing is quality stability, continuity, reliability and cost control. Quality means cost. We use the best raw materials to manufacture a Diamond Segment, but the cost will increase and the customer cannot accept it. Therefore, we continue to improve. We achieve better quality at the same price; lower prices for the same quality; and ensure the stability, continuity and reliability of quality. This can help customer save more time costs, service costs, and help customers create benefits.

About service and after-sales

While our peers are competing on price and market share, we have increased our investment in raw material quality control and testing, and established a customer feedback information system. The purpose is to ensure quality stability and continuity, and use customer feedback to help us analyze and improve products and improve product cost-effectiveness. Stable quality can reduce our back-end sales costs, and a growing customer feedback database helps us better understand the market and customer needs. We understand our customers better than they do and provide them with more solutions. And from creating a closed loop of healthy development. We breathe the same fate and develop together with our customers.

Thanks to our customers for their support, I believe "Success comes from long-term focus ". we have always focused on the R&D and production of Diamond Segments, the production and manufacturing of diamond tools in the field of natural stone and artificial stone processing, and we focus on providing OEM services.

Best wishes to you all.

Thank you all again.

Allen